Program
09:00 – 09:30 Registration & Networking coffee
09:30 - 09:35 Opening Speech
Stefan Bumov, Chairman, Bulgarian Outsourcing Association
09:35 – 09:50 Opening Speech and Keynote
Rosen Plevneliev, President of Bulgaria
09:50 - 09:55 Welcome Speech
Yordanka Fandakova, Mayor of Sofia
09:55 – 10:30 Intelligence from the Future
Till Hahndorf, Global IT enthusiast, Managing Director at Sourceconomy GmbH and Lead Auditor for BW Business Bridge
Darren Brindley, Strategic Account Manager, CIMA
Peter Stohr, Strategic Deal Advisor Central & Eastern Europe, Hewlett Packard Enterprise
10:30 – 11:30 The Industry of Acronyms: The Trends Re-designing the Outsourcing Industry and Re-thinking Business Models
The Internet of Things (IoT) and disruptive technologies - mobility, cloud, 3D printing and autonomous cars – the new space for growth of the BPO & KPO sectors.
"As-a-Service" - new world’s approach to buying and receiving services to compete in the new landscape and support business operations. How the As-a-Service model works and how it can transform businesses operations.
Robotic Process Automation (RPA) - a threat to outsourcers, and an opportunity. Clients quest for RPA as part of their intelligent business process management suite (iBPMS). Phantom Robotic Process Automation (PRPA) as a tool to remain competitive.
Knowledge Process Outsourcing (KPO), Scientific Process Organization (SPO), analytics and intelligence – the talent answers with high-end knowledge or judgment to RPA and artificial intelligence (AI) or a new era of collaboration is possible.
Moderator: Anurag Srivastava, Practice Director Global Sourcing, Everest Group
Paul Hart, Practice Manager & Senior Managing Consultant for a UK Relationship Alignment & Governance Practice
Sarah Burnett, VP Research, Everest Group
Adrian Quayle, Managing Partner, Avasant Europe and Member of the UK NOA Advisory Council
Thomas Monaghan, Vice President, TeleTech, General Manager, Sofica Group
Peter Ivanov, Virtual Power Teams
11:30 – 12:00 Coffee Break
12:00 – 13:00 The New Game - Business Process as a Service (BPaaS)
Business Process as a Service (BPaaS) – automation and standartisation, a game changer for BPO providers.
Hybrid cloud and bimodal IT. Centralisation & Standartisation – improving productivity, enabling scalability and increasing automation, consolidation of data centers.
From outsourcing toward in-house delivery to reduce complexity and improve flexibility in IT delivery systems – the new dawn of captive centers and shared service centers.
The war for talent – the future of outsourcing lays in promoting efficiency, adapting to new technologies, IoT sustaining clients to stay relevant and to innovate.
Moderator: Andrew Wrobel, Head of Editorial, Emerging Europe
Peter Stohr, Strategic Deal Advisor Central & Eastern Europe, Hewlett Packard Enterprise
Till Hahndorf, Global IT enthusiast, Managing Director at Sourceconomy GmbH and Lead Auditor for BW Business Bridge
Darren Brindley, Strategic Account Manager, CIMA
Georgi Georguiev, Country Manager, Adecco Bulgaria
13:00 – 14:00 Bulgaria’s Outsourcing Industry Answer to Changing Landscape. Can all stakeholders integrate their efforts to grow in creation of new rules of the
game?
Moderator: Georgi Stoeff, Managing Partner, Industry Watch
Martin Dragoev, Director Investments & Sales, Galaxy Investment Group
Stanimira Pashova, Head of Office Space, Forton
Darina Peneva, Managing Director, Stanton Chase International Bulgaria
Mark Hulme, Sofia Shared Services Site Manager, AIG
14:00 - 15:00 Networking Lunch
09:30 - 09:35 Opening Speech
Stefan Bumov, Chairman, Bulgarian Outsourcing Association
09:35 – 09:50 Opening Speech and Keynote
Rosen Plevneliev, President of Bulgaria
09:50 - 09:55 Welcome Speech
Yordanka Fandakova, Mayor of Sofia
09:55 – 10:30 Intelligence from the Future
Till Hahndorf, Global IT enthusiast, Managing Director at Sourceconomy GmbH and Lead Auditor for BW Business Bridge
Darren Brindley, Strategic Account Manager, CIMA
Peter Stohr, Strategic Deal Advisor Central & Eastern Europe, Hewlett Packard Enterprise
10:30 – 11:30 The Industry of Acronyms: The Trends Re-designing the Outsourcing Industry and Re-thinking Business Models
The Internet of Things (IoT) and disruptive technologies - mobility, cloud, 3D printing and autonomous cars – the new space for growth of the BPO & KPO sectors.
"As-a-Service" - new world’s approach to buying and receiving services to compete in the new landscape and support business operations. How the As-a-Service model works and how it can transform businesses operations.
Robotic Process Automation (RPA) - a threat to outsourcers, and an opportunity. Clients quest for RPA as part of their intelligent business process management suite (iBPMS). Phantom Robotic Process Automation (PRPA) as a tool to remain competitive.
Knowledge Process Outsourcing (KPO), Scientific Process Organization (SPO), analytics and intelligence – the talent answers with high-end knowledge or judgment to RPA and artificial intelligence (AI) or a new era of collaboration is possible.
Moderator: Anurag Srivastava, Practice Director Global Sourcing, Everest Group
Paul Hart, Practice Manager & Senior Managing Consultant for a UK Relationship Alignment & Governance Practice
Sarah Burnett, VP Research, Everest Group
Adrian Quayle, Managing Partner, Avasant Europe and Member of the UK NOA Advisory Council
Thomas Monaghan, Vice President, TeleTech, General Manager, Sofica Group
Peter Ivanov, Virtual Power Teams
11:30 – 12:00 Coffee Break
12:00 – 13:00 The New Game - Business Process as a Service (BPaaS)
Business Process as a Service (BPaaS) – automation and standartisation, a game changer for BPO providers.
Hybrid cloud and bimodal IT. Centralisation & Standartisation – improving productivity, enabling scalability and increasing automation, consolidation of data centers.
From outsourcing toward in-house delivery to reduce complexity and improve flexibility in IT delivery systems – the new dawn of captive centers and shared service centers.
The war for talent – the future of outsourcing lays in promoting efficiency, adapting to new technologies, IoT sustaining clients to stay relevant and to innovate.
Moderator: Andrew Wrobel, Head of Editorial, Emerging Europe
Peter Stohr, Strategic Deal Advisor Central & Eastern Europe, Hewlett Packard Enterprise
Till Hahndorf, Global IT enthusiast, Managing Director at Sourceconomy GmbH and Lead Auditor for BW Business Bridge
Darren Brindley, Strategic Account Manager, CIMA
Georgi Georguiev, Country Manager, Adecco Bulgaria
13:00 – 14:00 Bulgaria’s Outsourcing Industry Answer to Changing Landscape. Can all stakeholders integrate their efforts to grow in creation of new rules of the
game?
Moderator: Georgi Stoeff, Managing Partner, Industry Watch
Martin Dragoev, Director Investments & Sales, Galaxy Investment Group
Stanimira Pashova, Head of Office Space, Forton
Darina Peneva, Managing Director, Stanton Chase International Bulgaria
Mark Hulme, Sofia Shared Services Site Manager, AIG
14:00 - 15:00 Networking Lunch