9:00 – 9:30 Registration and coffee

9:30 – 9:50 Opening
Outsourcing industry in Europe and where is Bulgaria’s position
Kerry Hallard, CEO, National Outsourcing Association, UK
Stefan Bumov, Chairman, Bulgarian Outsourcing Association, CEO, Sofica Group

9:50 – 11:30 First Discussion Panel
How can Bulgaria become a leading outsourcing destination

What is the meaning of the outsourcing sector for the economy and how could the state encourage this business
What are the world’s best successful practices
What’s the role of education

Participants:
Krasin Dimitrov, Deputy Minister of Economy and Energy
Svetoslav Mladenov, Executive Director, InvestBulgaria Agency
Stefan Bumov, Chairman, Bulgarian Outsourcing Association, CEO, Sofica Group
Stefan Stoyanov, Deputy Mayor for Innovations and Business Development, Plovdiv Municipality 

Moderator: Georgi Stoev, Managing Partner, Industry Watch

11:30 – 12:00 Coffee break

12:00 – 13:30 Second Discussion Panel
How to make outsourcing effective and what are the benefits for the business

Participants:
Kerry Hallard, CEO, National Outsourcing Association, UK
Jeko Petrov, IT Operations Director, Coca-Cola Hellenic
Xavier Marcenac, President, TELUS International Europe
Iglika Yordanova, Managing Director, Colliers Bulgaria

Moderator: Ivaylo Slavov, CEO, BulPros

13:30 – 14:30 Lunch Break

14:30 – 16:00 Third Discussion Panel
Outsourcing - new directions and trends

Participants:
Plamen Tsekov, CEO, ScaleFocus
Georgi Georgiev, Executive Director, Adecco Bulgaria
Georgi Sarakostov, Head of Tax & Legal Practice, Partner, Deloitte
Ivan Dinchev,  Country Manager, Concentrix Services Bulgaria

Moderator: Jamie Lyon, Head of Corporate Sector, ACCA