Recognized for more than 20 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centric management consulting firm. The firm has clients on six continents, and Don has personally counseled or consulted for many of the world’s largest firms including Microsoft, Bank of America, British Airways, T-Mobile, Merck, HP, Syngenta, USAA, Saudi Telecom, Singapore Telecom, Absa Bank, and GM, among others.
As a much sought-after speaker with a popular voice and vast following in the worldwide business media, Don is also highly regarded as a strategic thinker:
·       The Times of London included Don on its list of the "Top 50 Business Brains."
·       Accenture’s Institute for Strategic Change listed Don as one of the 50 "most important living business thinkers" in the world.
·       The U.K.’s Chartered Institute for Marketing called Don one of the "most influential thinkers in marketing and business today."
·       With business partner Martha Rogers, Don was selected to speak at the 2013 SXSW Interactive Festival.
·       With more than 150,000 followers for his regular postings of original content on LinkedIn (and growing everyday), Don is one of the 60 most followed LinkedIn members today, worldwide. He has also been listed numerous times on LinkedIn as one of the Top 10 Marketing Influencers.
Don Peppers’ thought leadership, keynote presentations, and executive workshops routinely focus on the business issues that today’s global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include:
·       Building stronger customer relationships, better customer experiences, and trust;
·       Stimulating innovative thinking and benefiting from new ideas within a firm;
·       Engaging employees in order to create a stronger, more competitive corporate culture;
·       Dealing with social media, customer advocacy, and increasing levels of business transparency;
·       Balancing long- and short-term financial goals by focusing on customer value; and
·       Using scientific reasoning to make better decisions, based on data.
With co-author Martha Rogers, Ph.D., Peppers has produced a legacy of international best-sellers that collectively sold well over a million copies in 18 languages. Peppers’ and Rogers’ latest book, their ninth together, is Extreme Trust: Honesty as a Competitive Advantage (Penguin 2012). Extreme Trust chronicles how the transparency brought on by newly available interactive platforms (particularly including social media) has raised the service standard that businesses are expected to meet.   
Among the other best-sellers authored by Peppers & Rogers, their first – The One to One Future (1993) – was named by Inc. magazine’s editor as "one of the two or three most important business books ever written," while Business Week called it the "bible of the customer strategy revolution." As a testament to this, Don Peppers and Martha Rogers were inducted into the Direct Marketing Association Hall of Fame in 2013.
Prior to founding Peppers & Rogers Group, Don served as the CEO of a top-20 direct marketing agency (Perkins/Butler Direct Marketing, a division of Chiat/Day), and his 1995 book Life’s a Pitch: Then You Buy (1995) chronicles his exploits as a celebrated new-business rainmaker in the advertising industry. Prior to Madison Avenue, he worked as an economist in the oil industry, and as the director of accounting for a regional airline. He holds a B.S. in astronautical engineering from the U.S. Air Force Academy and a Master’s in Public Affairs from Princeton University’s Woodrow Wilson School. He is a competitive runner and very happily married father of five.

Dipl. Ing. Ivan Totev is born on 28.10.1975 in Plovdiv. He is Master of Engineering with Diploma from Technical University Sofia, major Computer System and Technologies.
In May 2010 he is awarded Master Degree from the Faculty of Law at Plovdiv University "Paisiy Hilendarski", major Public Administration. He received excellent mark for his Thesis on "Regional policies of the European Union on security and stability. The Black Sea Synergy – the new EU initiative in the Black Sea region". He starts his career in 1997 as a graphic designer in a Publishing House.
From 2001 to 2004 he works as Project Manager in a software company. From 2004 to 2007 he is a Technical Director in a hotel complex.

In November 2007 he wins the majority vote, and is elected for Mayor of District East, Plovdiv. At the Parliament Elections in 2009 he is the leader of the list of Political Party GERB for 16^th Election District Plovdiv. He is MP in the 41^st National Assembly for the period July – August 2009. From 12.08.2009 to October 2011 he is Governor of Plovdiv District. With Resolution of the Council of Ministers from November 2009 he is elected as a member of the Government Decentralization Council, presided by the Minister of Regional Development and Public Works. The Council was established as consultative body of Government, and its task is to coordinate the implementation of the Decentralization Strategy and its program. In October 2009 he is elected as representative of South Central District in the Monitoring Committee of Operational Program "Regional Development" and the Monitoring Committee of OP "Human Resources". In September 2011 he was nominated as mayoral candidate of PP GERB and on 30.10.2011 he is elected as Mayor of Plovdiv.


















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Venislav Yotov joined AIG in Bulgaria in 2008 as an Executive Director of the company and from 2012 he is General Manager of the Romanian and Bulgarian branches of AIG Europe Ltd. Prior to that he has worked for the Bulgarian American Enterprise Fund, BNP-Dresdner Bank Bulgaria and the Ministry of Trade.
He holds MSc degrees from the Technical University in Sofia and the University of Illinois at Urbana-Champaign, US. He had also passed the specialization from the French Bulgarian Institute for Marketing and Management "Markom " in Sofia. He speaks English, Spanish and French.
Venislav Yotov was elected Member of the Board of Directors of AMCHAM Bulgaria in 2014 while prior to that he was a member of the Board of the Bulgarian International Business Association (BIBA) for four years. He has been Chairman of the Association of the Insurers in Bulgaria (2004-2006) and a Deputy Chairman. He is a Member of the Board of Trustees of the Tulip Foundation since 2008.
At the end of 2013 AIG Europe Ltd decided to open one of the shared services center in Sofia. Currently there are 350 employees servicing policy administration and claims settlement for 17 European countries. It is expected the number of the employees in the center in Sofia to reach 550 people within the next 18 months.



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Nikolay Neov has a long-standing experience the commercial real estate industry.  He started his career in the USA in 2002 where he was involved in market research and analyses. In the beginning of 2006 he joined the investment and corporate advisory team of Colliers in Bulgaria. Since 2007 Nikolay has been actively involved in the development of MBL|CBRE with a responsibility for the Office Agency, which has established itself in the past 5 years as a market leader in the office space segment, facilitating some of the most significant transactions.
Throughout the years Nikolay and his team have successfully serviced a number of international and local companies including names like Experian, Pfizer, Lenovo, Actavis, Oracle, Lexmark, Nokia, GE, Renault Nissan, NSN, Cargill, C3, and Gameloft in their capacity as tenants as well as many landlords like Soravia, Robul, Erste Group Immorent, Landmark Property Bulgaria and many others. Nikolay holds an MBA in International Business from the American University in Washington DC.

Markus Kempkes joined KPMG IT Germany in March 2015 and is Managing Director of KPMG IT Service OOD. 
He is specialized in enabling IT dependent businesses with his expertise in all strategic aspects including go-to market approach, portfolio optimization, HR and recruitment, alliances, joined ventures and acquisitions and sourcing to near shore/offshore locations.
Markus started his professional career as a software developer and analyst in the real estate industry. After founding and building up his own IT services company in the 1990ies, he decided to join Sapient as a Director Technology to gain international experience in large software outsourcing projects in India, USA and Germany. Markus has been with Microsoft for seven years where he worked as a group manager in the consulting business unit, optimizing sales, sourcing and delivery for complex international software implementation projects. Before he joined KPMG Markus he was founder and CEO of Auxo/cloudpartner.de. Auxo provided a cloud platform for the medium-sized businesses.
Mr. Kempkes studied Mathematics and Computer Science at TU Berlin; he is fluent in German and English.

David joined ACCA in November 2013 as Head of SSO Market Development. Currently residing in Kuala Lumpur, Malaysia, he is responsible for ACCA’s strategy for the SSO Sector, working with major companies, governments and other agencies across the globe to drive both growth and standards within the SSO sector.
Originally from the UK, David began his career as an accountant and has performed a wide range of Shared Services and BPO roles over the past 17 years. Working for major multinationals such as GE, AstraZeneca and Genpact he has first-hand experience both as a provider and customer of SSCs and BPOs. He has set-up new Shared Service Centres, led a team of over 200 professionals providing finance BPO services, managed transitions and performed vendor selections.






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 George Gueorguiev holds the position of Country Manager at Adecco Bulgaria, part of Adecco Group, based in Zurich, Switzerland. In Bulgaria, Adecco is a leading consulting company in the field of human resources. It provides services in search and selection, temporary staffing, project management and other specialized areas to leading international and IT companies. The two Adecco offices are located in major cities in Bulgaria and works with some of the biggest IT and BPO businesses in the country.

George Gueorguiev has more than 14 years experience in management of local and international companies, among which are Xerox, Sciant (VMWare) & CableTel.  Before Adecco, he occupied the position of Regional Director (South-East Europe) at Motorola Bulgaria, as well as CEO in Bulgaria.  

George Gueorguiev has been a member of the board of directors at The American Chamber of Commerce in Bulgaria for two consecutive terms – from January 2008 to January 2012. As a member of the organization, George Gueorguiev is committed to a number of initiatives for the development of the Bulgarian economy and is focused on making Bulgaria an attractive country to international businesses.

George Gueorguiev graduated from a high school in California, The USA. He acquired his Bachelor Degree in Business Administration and Applied Economics from The American University in Bulgaria, Blagoevgrad.

 Georgi Stoev is founder and managing partner of Industry Watch - research and consulting company focused on macroeconomic development and economic policy. Among the most important analytical products developed by Georgi Stoev and Industry Watch team are IT&BPO Destination Plovdiv, Regular Report on Cost of Labor, Financial Wealth and Housing Market, Investment Destination Plovdiv. Georgi Stoev is one of the economists who in the last 15 years insist hardly on low taxes, market oriented reforms and minimal state intervention in the economy.