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| What it Takes to Win | |
| How to build a winning strategy for your business | |
| 09:00 – 10:25 – First Learning Session | - Setting the stage: Why the need for this Master Class? - If you were driving a Ferrari, how would you drive it? - Icebreaker – Learning - Your organisation is on a "journey". Do you know its destination? - What is your vision? Share with your team at the table - Your organisation’s capability to reach its full potential - What are the 6 factors that more than any others will determine your organisation’s success – in achieving its vision, competitive advantage and sustainability? - Adaptation/Change - The key management question: What is the one (1) most significant (in your opinion) emerging trend (e.g., customer, market, competitive, technological, regulatory or other) or issue that will influence your organisation does or how it does it in the next 18 months to three years? - Renewal - The two key components - Innovation: the continuum & management system - Learning/reflection - Introduction to "value" - Definition - It’s importance to an organisation’s success |
| 10:25 – 10:40 | Coffee and networking break |
| 10:40 – 12:00 Creative Learning Lab I | - Embedding the first set of learnings from 09:00 – 10:30 - Team interactive discovery, application of learning and sharing - Comments, reinforcement and supplemental "wisdom" from Dr. Marra |
| 12:00- 13:00 | Lunch break |
| 13:00 – 14:20 Second Learning Session | - Completing our discussion of value - Understanding the 8 sources of value and the where innovation "fits" - Stakeholder relationships: Focusing first on your customers (B2B and B2C) - The "formula for success" - Which are your most important strategic "customer" relationships and why? - Do you have the necessary relationship strategies and have they been effectively executed? - Do you know the key components needed to develop an effective relationship strategy? - What are you critical customer engagements? Why do you need to know? - Understanding agility - How should it be defined? - How do we achieve it and become more agile – the critical considerations and success factors for achieving it - What are our genuine competitive advantages? - Where do we have true differentiation – distinguish ourselves as an organisation form the competition? - Where are we most vulnerable? - Reflecting on our last management committee meeting, what action, priority, resource allocation or decision did we make that would ensure we are a better organisation tomorrow than today? - What are we doing to look after our long-term sustainability - A word about balanced scorecard measurement - The new rewards matrix you should be using |
| 14:20 – 14:35 | Coffee and networking break |
| 14:35 – 15:55 Creative Learning Lab II | - Embedding the second set of learnings from 13:00 – 14:20 - Team interactive discovery, application of learning and sharing - Comments, reinforcement and supplemental "wisdom" from Dr. Marra |
| 15:55 – 16:00 Closing the Session – Reflection & Evaluation | - On a sheet of paper, each delegate will list ONE learning point which was most significant to them – something they feel compelled to act upon - Adjourn |
| 16:00 – 18:00 | CEMBA Presentation and Round Table Discussion |